Your AI Technical
Account Manager that
acts before you wake up
Sentio detects expansion signals, prevents churn, and executes interventions autonomously. You control exactly how much autonomy it has.
The average enterprise TAM costs $180K/year and manages 15 accounts. Sentio manages thousands, 24/7, and never misses a signal.
Expansion Intelligence
Your customers are telling you when they're ready to buy more. Through usage patterns, seat limits, feature ceiling hits, growth signals. Nobody's listening. Sentio is.
From signal to revenue. Automatically.
Sentio identifies upsell and cross-sell opportunities from live product data, then drafts and sends personalized upgrade emails from your domain. No human needed unless you want one.
You decide what it can do
The #1 enterprise objection to AI agents: "what if it does something we didn't approve?" Sentio's answer: configurable rules for every action. Full control, zero surprises.
Auto-execute
Actions Sentio takes without asking. Expansion emails for accounts above health threshold. Standard re-engagement sequences.
THEN send upgrade email automatically
Escalate to human
Actions that need a human sign-off before execution. High-value accounts. Sensitive situations. Your judgment, Sentio's timing.
THEN draft action, send to CSM for approval
Never touch
Hard boundaries. Accounts, actions, or scenarios where Sentio only observes and reports. No exceptions, no overrides.
THEN monitor only, alert VP CS on changes
Churn prevention, not churn reaction
By the time a customer says they want to cancel, you've already lost. Sentio detects risk signals weeks earlier and intervenes with specific actions, not alerts.
Personalized email from your domain
Not a generic "we miss you" template. A specific email referencing their usage drop, their open tickets, their upcoming renewal. Sent from your team's address.
Email interventionSlack message to the champion
Reaches the internal champion directly where they live. "Hey, noticed your team usage dropped. Anything we can help with?" Casual, timely, human-feeling.
Slack interventionInternal alert to the right CSM
When a situation needs a human touch, Sentio routes to the right person with full context: health trajectory, risk factors, recommended action, and timeline.
Internal escalationLive account briefing in 30 seconds. No prep.
QBR automation that kills the prep work
Your CSMs spend 4-6 hours prepping for each QBR. Pulling usage data, checking support tickets, building slides. Sentio builds a live account briefing on demand.
- ✓ Real-time usage trends and engagement data
- ✓ Support history and resolution patterns
- ✓ Health trajectory with risk/expansion indicators
- ✓ Recommended talking points and action items
- ✓ Renewal timeline and commercial context
Live in a day. No data warehouse. No engineering sprint.
Sentio plugs into the tools you already use. Native integrations, not CSV imports.
Billing, support, CRM, product usage, and communication channels. One connection per tool, no schema mapping, real-time sync.
Health Monitoring — of course we do this
Real-time health scores across every account. Usage patterns, engagement trends, support sentiment, feature adoption. The difference: Sentio detected the problem and already acted on it before you opened your laptop.
What's next
The things we're building that will make Sentio feel like having a whole CS team, not just one agent.
Voice Outreach
AI-powered calls and voicemails for at-risk accounts. Because some customers don't check email, but they answer the phone.
Cross-Account Pattern Intelligence
Predictive churn models built from aggregated data across accounts. See risk before the signals even appear in individual accounts.
Slack-Native CS Command Center
"@sentio brief me on Acme Corp" and get a full account status in your Slack channel. Command your CS agent where you already work.
Stop managing accounts.
Start managing outcomes.
Sentio is in limited beta for mid-market B2B SaaS companies. If you're a VP or Director of CS managing 50+ accounts, you should be on this list.
Request Early Access →